The support staff are nice and you are right we all have to refer to the
manuals. All I was saying is that the language barrier makes it difficult.
I'm not so concerned about who the support staff are or where they are
located,
however, if I have trouble understanding the support person this does make it
more difficult.
T.
Quoting Rahul AR User <[EMAIL PROTECTED]>:
Respected Sir,
As they say, live and let others live, you are happy with your job let them
also earn some money. For me, the support has been able to answer all my
queries, though for most of the time it is delayed, thanx to lord that I
never raised any ticket for my production server.
I also fail to understand the knowledge difference between us and the
support people as both of us have to refer to the manuals and RKM, but
atleast we get the resolution.
I got three support feedback survey till date and one I have marked as
satisfactory and rest two not satisfactory. Lets see if we have any
improvement??
On 11/6/07, T. Dee <[EMAIL PROTECTED]> wrote:
I find the hardest thing with support is the language barrier. The
support
staff are very nice, but the language barrier does make it difficult.
Don't know why Remedy had to outsource.
---------------------------------
Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using? Version and patch
levels?
What is your system environment, OS, DB, etc,?
When you submit a ticket, you select the server and along with it what is
installed on it. How hard it is for them to look?? Granted, I normally
think
ahead and put it in my ticket. This time I didn't.
Grrrrrrr.
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]
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Regards
Rahul
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