Thanks for the info but I'm having trouble with the fact that the out of the box functionality of the Print button on the Incident form requires Crystal. You can use the Print button for Work Info on the Incident Console which is not a Crystal report. Why should the other print button work any different?
On Nov 7, 7:31 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > Melissa, > Yes, when running Mid Tier you need to have a Crystal Web or Crystal > Enterprise running, either on the Mid Tier server or on a seperate server. > There are various configuration settings in the AR Config utility for Mid > Tier which tell it how to access Crystal to service the report. ARS 7 is > compatable with the new Crystal Web software and is probably the direction I > would recommend investigating. We currently run Crystal Enterpise 10, and > while we get most of what we need from it we have had issues with it. > > HTHs > Dave Fincher > > > > ----- Original Message ---- > From: Melissa Reed <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wednesday, November 7, 2007 3:28:34 PM > Subject: Printing incidents from the web > > We are running ITSM 7 and ARS 7.0.1. > > It appears that crystal reports (or some other web reporting tool) is > required when printing an incident from the web. When you click the > print button from the user tool, a Crystal report comes up. When you > click the same button from the web, an error "Error during processing: > ARERR [9260] Repor tlocation is missing from report settings > configuration page. Please see your administrator." > > Anyone know how to get around this? We do not have a report tool > available for our mid-tier. > > Thanks! > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection > aroundhttp://mail.yahoo.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
