Melissa, Yes, when running Mid Tier you need to have a Crystal Web or Crystal Enterprise running, either on the Mid Tier server or on a seperate server. There are various configuration settings in the AR Config utility for Mid Tier which tell it how to access Crystal to service the report. ARS 7 is compatable with the new Crystal Web software and is probably the direction I would recommend investigating. We currently run Crystal Enterpise 10, and while we get most of what we need from it we have had issues with it.
HTHs Dave Fincher ----- Original Message ---- From: Melissa Reed <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, November 7, 2007 3:28:34 PM Subject: Printing incidents from the web We are running ITSM 7 and ARS 7.0.1. It appears that crystal reports (or some other web reporting tool) is required when printing an incident from the web. When you click the print button from the user tool, a Crystal report comes up. When you click the same button from the web, an error "Error during processing: ARERR [9260] Repor tlocation is missing from report settings configuration page. Please see your administrator." Anyone know how to get around this? We do not have a report tool available for our mid-tier. Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
