The problem is that there is almost no advanced layout features on the internal Remedy report functionality. The internal reports are pretty limited in layout and generating a report with any aesthetic qualities. If you want a report for customer consumption with any type of organized layout you have to use Crystal.
Remedy's reporting focus has always been on the client web reporting has always been a struggle. I agree that you should not have these variances between the Client and Mid Tier, but unfortunately if you want nicely formatted web reports you have to buy Business Objects web software. There are other companies which have report tools which will work with Remedy. However, you are still in the same boat with having to buy it and getting all the software to play nicely together. Of course Remedy's standby line is, if you want reports to work we highly recommend Business Objects Crystal Reports. I know this isn't helpful, but it may give you some idea of the issues involved with web reporting. Based on the focus of Mid Tier development hopefully there will be better options coming in the future. I know that there have been several Software Issue tickets which deal with Mid Tier reporting that have been on hold since version 6.3. We can only hope that these issues were placed on hold because they were developing new reporting functionality for the web, and not because they felt that web reporting wasn't as important as client reporting. Thanks, Dave Fincher ----- Original Message ---- From: Melissa Reed <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, November 7, 2007 9:51:14 PM Subject: Re: Printing incidents from the web Thanks for the info but I'm having trouble with the fact that the out of the box functionality of the Print button on the Incident form requires Crystal. You can use the Print button for Work Info on the Incident Console which is not a Crystal report. Why should the other print button work any different? On Nov 7, 7:31 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > Melissa, > Yes, when running Mid Tier you need to have a Crystal Web or Crystal > Enterprise running, either on the Mid Tier server or on a seperate server. > There are various configuration settings in the AR Config utility for Mid > Tier which tell it how to access Crystal to service the report. ARS 7 is > compatable with the new Crystal Web software and is probably the direction I > would recommend investigating. We currently run Crystal Enterpise 10, and > while we get most of what we need from it we have had issues with it. > > HTHs > Dave Fincher > > > > ----- Original Message ---- > From: Melissa Reed <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wednesday, November 7, 2007 3:28:34 PM > Subject: Printing incidents from the web > > We are running ITSM 7 and ARS 7.0.1. > > It appears that crystal reports (or some other web reporting tool) is > required when printing an incident from the web. When you click the > print button from the user tool, a Crystal report comes up. When you > click the same button from the web, an error "Error during processing: > ARERR [9260] Repor tlocation is missing from report settings > configuration page. Please see your administrator." > > Anyone know how to get around this? We do not have a report tool > available for our mid-tier. > > Thanks! > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection > aroundhttp://mail.yahoo.com > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
