Hi, We are having the same problems. I think it's a downer that just to be able to print reports we would need to get a license for another product. How come there isn't a way to print records (without any additional cost) just like the way it can be done in Mid-Tier 6.3?
Any ideas? ~ Eli ~ http://docs.google.com/Doc?id=df5vs5vj_0fvdv72 On Nov 8, 12:51 pm, Melissa Reed <[EMAIL PROTECTED]> wrote: > Thanks for the info but I'm having trouble with the fact that the out > of the box functionality of the Print button on the Incident form > requires Crystal. You can use the Print button for Work Info on the > Incident Console which is not a Crystal report. Why should the other > print button work any different? > > On Nov 7, 7:31 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > > > > > Melissa, > > Yes, when running Mid Tier you need to have a Crystal Web or Crystal > > Enterprise running, either on the Mid Tier server or on a seperate server. > > There are various configuration settings in the AR Config utility for Mid > > Tier which tell it how to access Crystal to service the report. ARS 7 is > > compatable with the new Crystal Web software and is probably the direction > > I would recommend investigating. We currently run Crystal Enterpise 10, > > and while we get most of what we need from it we have had issues with it. > > > HTHs > > Dave Fincher > > > ----- Original Message ---- > > From: Melissa Reed <[EMAIL PROTECTED]> > > To: [EMAIL PROTECTED] > > Sent: Wednesday, November 7, 2007 3:28:34 PM > > Subject: Printing incidents from the web > > > We are running ITSM 7 and ARS 7.0.1. > > > It appears that crystal reports (or some other web reporting tool) is > > required when printing an incident from the web. When you click the > > print button from the user tool, a Crystal report comes up. When you > > click the same button from the web, an error "Error during processing: > > ARERR [9260] Repor tlocation is missing from report settings > > configuration page. Please see your administrator." > > > Anyone know how to get around this? We do not have a report tool > > available for our mid-tier. > > > Thanks! > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > > __________________________________________________ > > Do You Yahoo!? > > Tired of spam? Yahoo! Mail has the best spam protection > > aroundhttp://mail.yahoo.com > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide > > quoted text - > > > - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
