> I see 144 bugs that were fixed once. > I see 154 bugs that were fixed twice. > I see 4 bugs that were fixed three times. > I see 7 bugs that were fixed four times. > > And I see 305 total unique bug ID's. (That were fixed) > I wonder how many remain outstanding? > I wonder how many customers reported each of those 305 bugs? > I wonder how many customers it took to find those 305 bugs? (vs > internally found) >
The reason for this is you need to realize that not all customers install all ITSM modules. What this means is that BMC must include common foundation/integration fixes in every patch set for all the modules because say a customer only installs Problem Management, they still need all the fixes to core foundation objects and integration points. Individual modules get bugs reported against them individually and this can cause duplicate bugs to be listed under different defects which end up with different descriptions when in the end a single code update might close the same bug across all modules. This may be confusing to those who run all ITSM modules but in reality, there is no other way without splitting out the patch sets into more logical sections... say a section for the module specific code updates, section for integrations specific code updates and a final section for core foundation object updates. I agree that a list of object updates per patch would definitely be welcomed... It's not like the ITSM workflow is hidden in anyway so what is the point of not including this information as part of the defect fix. If remedy objects were 'closed source' I could understand... They are slowly rectifying this situation though, the patch notes are starting to get better and things at BMC are starting to stir in the right direction of disclosure and open source initiatives (I am very excited that BMC has chosen Eclipse as the framework to release the new Developer Studio for ARS going forward, this flexibility is definitely the shot in the arm BMC needed to get developers excited again IMO). Happy patching ;) -- --- Curtis Gallant Senior ITSM Consultant KOAN-IT Corp _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
