Well I told Remedy Technical Support that I want a list of everything
that this
patch touches.
I don't understand how they can expect any of us to apply a patch without
knowing what it updates / replaces, etc.
Most of us have our ITSM 7.0 environment customized.
T.
Quoting Howard Richter <[EMAIL PROTECTED]>:
Ok, my question is who wants to be the first?
Howard
On Nov 7, 2007 3:23 AM, Michiel Beijen
<[EMAIL PROTECTED]> wrote:
** I hear you...
What I would recommend is of course running it first on a dev/test
environment. You could create a user with a name like 'ITSM7Patch006' to run
the installer with. This way it is pretty easy to see which workflow and
fields have been touched by the installer.
If you have sticked to the 'rules' which Doug Mueller set some time ago
(ref:
http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm
) and use the ardisable utility you can do a patch upgrade pretty fast.
Of course it would also be nice if BMC would just add a list with touched
fields and workflow in their patch...
--
Met vriendelijke groet / Kind regards
Michiel Beijen
______________________________________________________
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl
On 11/6/07, T. Dee < [EMAIL PROTECTED]> wrote:
> I don't understand Remedy - I have run into issues with Incident and have
> reported them to Remedy.
>
> Remedy has identified them as known errors
(SW00249109,SW00262080,SW00263933).
> I can not find these on their support web site.
>
> I'm told that Patch 6 will fix these issues. However, i'm also told they
don't
> know nor do they have any documentation as to WHAT workflow they touch /
> update.
>
> This I don't understand - there are alot of people who customize ITSM 7 to
match
> their needs and if Remedy has identified a bug / defect and they have a
fix for
> it, then they should be able to provide a list of WHAT workflow they are
> updating / changing.
>
> This is frustrating.
>
> T.
>
>
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__20060125_______________________This posting was submitted with HTML in
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--
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
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