Well yes, you can find the ardisable utility on the old Remedy Community and it is also in the new BMC Developers Network (http://www.bmcdn.ws) Of course it would be appropriate for Remedy to include a list of touched workflow with the release... but since there is no such list currently the best way to go is - imo - using the scenario I described earlier. If anyone has a better idea of how to install an ITSM patch; please let me know.
Regards, Michiel On 11/7/07, Rick Cook <[EMAIL PROTECTED]> wrote: > ** > > Michael, maybe your boss will allow you to introduce a blind patch on your > dev server, but mine won't, and I wouldn't do it if he did. Maybe BMC > should stick to the ITIL rules regarding Release management, so that we can > stick to them in Change Management. > > Also, I remember Doug talking a couple of years ago about the ardisable > utility, but I never saw it actually available - I thought it was just > another idea he threw out that turned out to not be released to us. Is it > on the Dev. Network or somewhere? > > Rick > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen > Sent: Wednesday, November 07, 2007 12:23 AM > To: [email protected] > Subject: Re: OT: ITSM 7.0 - Patch 6 > > > ** I hear you... > > > What I would recommend is of course running it first on a dev/test > environment. You could create a user with a name like 'ITSM7Patch006' to run > the installer with. This way it is pretty easy to see which workflow and > fields have been touched by the installer. > If you have sticked to the 'rules' which Doug Mueller set some time ago > (ref: > http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm > ) and use the ardisable utility you can do a patch upgrade pretty fast. > > Of course it would also be nice if BMC would just add a list with touched > fields and workflow in their patch... > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > On 11/6/07, T. Dee < [EMAIL PROTECTED]> wrote: > > I don't understand Remedy - I have run into issues with Incident and have > > reported them to Remedy. > > > > Remedy has identified them as known errors > (SW00249109,SW00262080,SW00263933). > > I can not find these on their support web site. > > > > I'm told that Patch 6 will fix these issues. However, i'm also told they > don't > > know nor do they have any documentation as to WHAT workflow they touch / > > update. > > > > This I don't understand - there are alot of people who customize ITSM 7 to > match > > their needs and if Remedy has identified a bug / defect and they have a > fix for > > it, then they should be able to provide a list of WHAT workflow they are > > updating / changing. > > > > This is frustrating. > > > > T. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > __20060125_______________________This posting was submitted > with HTML in it___ > __20060125_______________________This posting was > submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
