Richard, to throw another tack to this (sorry for the massacred metaphor), you won't be able to "upgrade" ITSM 6 to ITSM 7, like you could v4 through v6. Almost none of the code is the same. You will need to either plan for downtime measured in days (if you're lucky) or plan on installing ARS and ITSM 7 on a new server, and just convert over to it when it's ready. So you might just save yourself some work and channel the effort you were going to expend upgrading your current AR server toward installing the new one. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Friday, November 09, 2007 11:13 AM To: [email protected] Subject: Re: ARS 7.x with CM 5.6 ** Then you are already past the point of breaking the rapp service being on 6.3. I prefer to keep ARS and ITSM upgraded separate (when possible). The ARS is the core of your system and ITSM is a huge upgrade. I don't like the idea of changing the core system, possibly introducing "system" problems and then doing a massive app upgrade (which will break things (I must admit though that I have not done an ITSM 6 to 7 upgrade yet)). The last ITSM upgrade that I did, we upgrade ARS from 4.x to 6.x and months later upgraded HD, CM, AM 4 to ITSM 6 (granted our schedule allowed for this). We built a fresh install of ITSM 6 on different servers with the same version of ARS as production. On upgrade day we brought down ARS on and the databases (Oracle), swapped the databases between DB servers and brought the apps back up. Ran a few queries against the db looking for hardcoded server references in workflow and finished importing updated records to the new production database. By swapping databases we still had access to the old data/workflow for reference in case there were any issues and we need to look at the old system. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Friday, November 09, 2007 9:02 AM To: [email protected] Subject: Re: ARS 7.x with CM 5.6 ** We are using ARS v.6.3 (patch 20). The reason why I am asking is that there are plans to upgrade to ITSM 7. The thought is to upgrade the server now to get that out of the way. However, I don't wish to create any additional issues, work, etc. If there is no additional benefit to upgrading 6.3 to 7, other than being ready for ITSM 7 if/when that comes, then I don't see any real benefit to doing it now. Thanks, Richard __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
