That is correct. Standard BMC policy is to support the current version and 2 releases back. When 7.5 is released, 6.3 would be considered the "Current minus 3" release. (i.e. 7.5.00 and 7.1.00 would be fully supported and 7.0.01 would be on limited support. 6.3 would be unsupported.) http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759 6,00.html "Policy for BMC Software Products
BMC Software provides Full Support for the current version/release of all its products as well as one release preceding it (C-1). Additionally, BMC Software will provide Limited Support to the C-2 release for 12 months after the current release has been made available. Regardless of the number of supported releases, BMC Software will always provide at least Limited Support for a version/release for a period of at least 24 months from the date on which the version/release became generally available (GA)." -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, November 12, 2007 7:54 AM To: [email protected] Subject: Re: ARS 7.x with CM 5.6 ** Richard, If I remember right, David Easter did mention on one of his recent posts not more than a week or so ago, that 7.5 would hit the road somewhere mid-2008? So that would make 6.3 more than 3 major versions old.. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Richard Crosby Sent: Monday, November 12, 2007 10:05 AM To: [email protected] Subject: Re: ARS 7.x with CM 5.6 ** Thanks for the feedback gents. I'm not sure I am sold on upgrading the server from 6.3 to 7.1 at the moment. Although, I get that it makes sense to do an ITSM/ARS upgrade in piecemeal, I think I will wait for 7.1 to stabilize. I am not getting a warm-fuzzy about 7.1 after reading various posts in ARSList. :-) On a related side-note, does anyone know when 6.3 support ends? When 7.5 is released...? :p Richard __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
