My 2 cents... We haven't needed that... SLAs, and the like, in our experience are for Response, Resolution/Completion, or Quality. Haven't been requested to manage this at a task level, as agreements don't really care how you do it, as long as it gets done.
Just in our experience, of course. I would be interested to see an agreement based on a specific task. ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Fri Dec 07 15:17:11 2007 Subject: Re: OT: Rant - SLA - Change / Task ** What is this confusion about? How many of the lister reqlly require SLA with Change Task? We can request for enhancement but is it worth it? Think and reply........................ -- D M Jr. __20060125_______________________This posting was submitted with HTML in it___
