All / Ty, I do not have the OOB Change app. So forgive me if this does not make much sense. :)
But ... I would expect that a Change could be a child of another Change. So if that is possible I think the question needs to be asked really is... What constitutes a full new child "Change" vs a "Task of the existing Change" ? I would think that any Change that requires an SLA that the complexity of it would likely constitute a multiple tasks. As well as more than a few conversations (ahead of time) about the SLA around that set of tasks and all possible variations on those things. And when one Change is dependent on another change then the SLA's would be stacked due to the dependencies of the Parent/Child Change requests. (not due to a Task structure) Could that work for the OOB applications? Does that make sense to anyone else? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Dec 7, 2007 5:53 PM, Timothy Powell <[EMAIL PROTECTED]> wrote: > ** > D.M. Jr. (whoever you are), > > If you have an overall SLA (SLM) for a change request, then there MIGHT be a > need for SLA/SLM for change tasks. In a change request, there are > potentially numerous change tasks. These tasks could be assigned to various > groups within an organization (think add an employee…..you know what I > mean…."you" helped design that @work app in the past). If the overall > responsibility for a change request resides with Group A, but some of the > tasks reside with GroupB (and/or GroupC, D, E, etc.), then the overall CR > could be impacted by the failure of those subsequent groups to perform their > tasks in a timely manner. Thus Group A might have the need for an internal > SLA/SLM with GroupB/C/D, etc. > > Think and reply….. > > Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
