D.M. Jr. (whoever you are),
If you have an overall SLA (SLM) for a change request, then there MIGHT be a need for SLA/SLM for change tasks. In a change request, there are potentially numerous change tasks. These tasks could be assigned to various groups within an organization (think add an employee...you know what I mean.."you" helped design that @work app in the past). If the overall responsibility for a change request resides with Group A, but some of the tasks reside with GroupB (and/or GroupC, D, E, etc.), then the overall CR could be impacted by the failure of those subsequent groups to perform their tasks in a timely manner. Thus Group A might have the need for an internal SLA/SLM with GroupB/C/D, etc. Think and reply... Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Muller Jr Sent: Friday, December 07, 2007 4:17 PM To: [email protected] Subject: Re: OT: Rant - SLA - Change / Task ** What is this confusion about? How many of the lister reqlly require SLA with Change Task? We can request for enhancement but is it worth it? Think and reply........................ -- D M Jr. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
