Not yet. But it will be built by Mid Jan. A colleague of mine will be working on it. If he agrees, I will post some info.
I don't see it as a big deal. Laborious, may be, but nothing hard to imagine. Basically copy stuff from another form, say "CHG:InfrastructureChange". First define the datasource in SLM. Then work on the task form to add tab, tables, hidden fields and workflow...some filters and active links, basically copy stuff from the other form. It will take some time to get to stuff like using "Notification Engine" for notifications rather than doing direct notify thru SLM's actions, but again the template is already there, nothing to discover or design. About BMC not "supporting" it. I would think they would support it as much as they support any custom work and custom SLAs. They will try to help you troubleshoot or may be give you some design ideas, but they will not constantly hold your hand as you go thru the coding. That's closer to what their professionla organization does for a living. If somebody at BMC said they won't support it, it depends on how you worded it and how they worded it and who at BMC did you talk to and what they ate for breakfast that morning. I would be surprised to get an official "no help whatsover you are on your own" position. Rabi - i'm curious if you got this working? Thanks! On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > Funny that you guys are talking about SLAs on tasks. > We will be building just that fairly soon (in ITSM 7). > > I am not sure if it's a good idea or a workable idea. > It was not my idea. But it's going to be built. > -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
