Morning Bryan, Yes I checked those and they're all enabled; alerts are going out, just not emails for CM...
Thanks so much! - Mary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Saturday, December 15, 2007 5:29 PM To: [email protected] Subject: Re: Change Management email Mary, Did you check to see if the CHG Mgmt notifications were enabled in the SYS:Notification Messages form? Thanks, Bryan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Saturday, December 15, 2007 1:24 PM To: [email protected] Subject: Re: Change Management email Hi everyone,,, Bumping this issue to the top... sorry... We're still are having this issue and can't find any Config issues. I also don't see any defects listed for this. I also forgot to add what versions we're on. ARS 7.0.01 patch 4 App is on 7.0.02 no patches yet.... we do plan to patch to 006 asap however. I've checked NTE:Notifier Log form and the System Default alerts have been going out,,, just not the emails. Thanks so much for reading!! :) and any ideas are so appreciated!! Mary Dollus -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, December 12, 2007 6:01 PM To: [email protected] Subject: Change Management email Hi All, This is a very weird thing,,,, at least I haven't encountered it before. The email engine is running and emails are going out for Incident Management; however they aren't for Change Management. I tested with my account to be sure all settings are correct. I'm set to receive email as my default.. I set up email notifications for them instead of alert with the default as email. I should be getting notified if I'm assigned to Change Manager, Change Assignee or Implementer. and also for Manager and Assignee if it completes. Has anyone else experienced this? Thanks. a ton!!! Mary Dollus ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee ('s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
