Mary - notifications going out based on certain criteria - these can be found in the Filters. As far as I know there is no documentation as to what these filters are. Some of the notifications have the name of the filter in SYS:Notification Messages in the Description field, however, not all of them are documented. Remedy said they have had alot of requests for this and I quote "perhpas in the next release".
Ty On 12/16/07, Mary Dollus <[EMAIL PROTECTED]> wrote: > > Hallelujah!!!!!!! I think I've got it :) or beginning to... > > 'K... so I added more Notification Events to my profile > > Besides Change Manager Assignment, Change Assignee Assignment and > Implementer Assignment,,, I added Change Assignee Planning, Change Manager > Planning and Implementer Planning. So, now I'm getting notifications when > it's in the Planning In Progress Status. > > I have a question about Notification Events on the Notification > Preferences > form. > > What is the relevance of the adding the first 3 above if I have to add > additional just to get an assignment notification. > > For example, I originally had just the Change Manager Assignment, Change > Assignee Assignment and Implementer Assignment Notification Events added > to > my profile, but did not receive any notifications... Once I added the 2nd > part, the Planning events, I'm getting notifications. I assumed (I > know... > assuming is bad..) that if I added the first 3 to my profile, I'd get > notifications any time it was assigned to me regardless of the status; > however that doesn't seem to be the case. > > So, my Q is... what do those Notification Events do? (the Change Manager > Assignment, Change Assignee Assignment and Implementer Assignment) and do > we > always have to add additional notification events for it to work properly? > > Thanks for reading! And for your assistance!!! :) > > - Mary > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Sunday, December 16, 2007 12:43 PM > To: [email protected] > Subject: Re: Change Management email > > Hi Leonard, > > Yep on the Notification tab, all those are enabled and set to notify Both > the Chg Manager and Chg Assignee. The Change Status's are: > > Request For Change > Planning In Progress (Status Reason - Assigned, Accepted, or NULL) > Scheduled For Review > Scheduled > Rejected > Completed > Cancelled > > Soooooo,, I guess this begs the question, Are those the only Status's in > which a notification is sent?? Not when it's in Draft or any other? > > Maybe that's the issue.... ?? > > Thanks again.... > > - Mary > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ > Sent: Sunday, December 16, 2007 12:29 PM > To: [email protected] > Subject: Re: Change Management email > > And I'm assuming you've checked the "Rules" for CM under "Advanced > Options" > in the (Application Administration Console) - Advanced Options? > > Leonard > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Sunday, December 16, 2007 9:45 AM > To: [email protected] > Subject: Re: Change Management email > > Oh ok cool.... > > Yep they are all still enabled. > > Thanks for the tip... > > Any other ideas? > > - Mary > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ > Sent: Sunday, December 16, 2007 11:22 AM > To: [email protected] > Subject: Re: Change Management email > > No, I am referring to the Approval Server settings (AP:Administration), > not > in the Application Administration Console. > > Leonard > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Sunday, December 16, 2007 7:05 AM > To: [email protected] > Subject: Re: Change Management email > > Morning Leonard, > > Hmmm I've looked thru everything there but I don't see where you mean? > > I looked on the Customizations tab, then under Change Management and then > under Approval, but all I see is Approval Mappings. Is that it? > > They are not using approvals right now. They are just concerned right now > with the Assignment notifications for Change Manager, Assignee and Change > Implementer. > > Thanks!!! > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ > Sent: Saturday, December 15, 2007 6:40 PM > To: [email protected] > Subject: Re: Change Management email > > Mary, > > Just to make sure you've covered all the bases, also check the Approval > Server settings from the AP Administration console to make sure that the > notifications you want are enabled. > > I have seen cases before, where these settings all got set to "Disabled" > somehow, after migration to a different server. > > HTH > > Leonard > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Saturday, December 15, 2007 10:24 AM > To: [email protected] > Subject: Re: Change Management email > > Hi everyone,,, > > Bumping this issue to the top... sorry... > > We're still are having this issue and can't find any Config issues. I > also > don't see any defects listed for this. > > I also forgot to add what versions we're on. > > ARS 7.0.01 patch 4 > App is on 7.0.02 no patches yet.... we do plan to patch to 006 asap > however. > > I've checked NTE:Notifier Log form and the System Default alerts have been > going out,,, just not the emails. > > Thanks so much for reading!! :) and any ideas are so appreciated!! > > > Mary Dollus > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Wednesday, December 12, 2007 6:01 PM > To: [email protected] > Subject: Change Management email > > Hi All, > > This is a very weird thing,,,, at least I haven't encountered it before. > > The email engine is running and emails are going out for Incident > Management; however they aren't for Change Management. I tested with my > account to be sure all settings are correct. I'm set to receive email as > my > default.. I set up email notifications for them instead of alert with the > default as email. I should be getting notified if I'm assigned to Change > Manager, Change Assignee or Implementer. and also for Manager and Assignee > if it completes. > > Has anyone else experienced this? > > Thanks. a ton!!! > > Mary Dollus > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
