Ok cool.. I was finally able to get ONE change assignment notification to go out.
I had a user (testuser) assign a ticket to me in all 3 assignment roles, but no email notifications were sent... THEN I decided to try logging in as me and changing the Assignee group to just my group, removing the Assignee; AND changing the Implementer Assignee to the test user. When I did that action 3 email notifications were sent.... :D So I'm getting closer..... So I'm guessing I have settings totally wrong somewhere that I'm overlooking; but I just don't know where... Is there a guide or something that tells how the notifications work? I've looked all thru the Change Management docs and online for a white paper. Thanks again,, Mary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Sunday, December 16, 2007 11:45 AM To: [email protected] Subject: Re: Change Management email Oh ok cool.... Yep they are all still enabled. Thanks for the tip... Any other ideas? - Mary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Sunday, December 16, 2007 11:22 AM To: [email protected] Subject: Re: Change Management email No, I am referring to the Approval Server settings (AP:Administration), not in the Application Administration Console. Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Sunday, December 16, 2007 7:05 AM To: [email protected] Subject: Re: Change Management email Morning Leonard, Hmmm I've looked thru everything there but I don't see where you mean? I looked on the Customizations tab, then under Change Management and then under Approval, but all I see is Approval Mappings. Is that it? They are not using approvals right now. They are just concerned right now with the Assignment notifications for Change Manager, Assignee and Change Implementer. Thanks!!! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Saturday, December 15, 2007 6:40 PM To: [email protected] Subject: Re: Change Management email Mary, Just to make sure you've covered all the bases, also check the Approval Server settings from the AP Administration console to make sure that the notifications you want are enabled. I have seen cases before, where these settings all got set to "Disabled" somehow, after migration to a different server. HTH Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Saturday, December 15, 2007 10:24 AM To: [email protected] Subject: Re: Change Management email Hi everyone,,, Bumping this issue to the top... sorry... We're still are having this issue and can't find any Config issues. I also don't see any defects listed for this. I also forgot to add what versions we're on. ARS 7.0.01 patch 4 App is on 7.0.02 no patches yet.... we do plan to patch to 006 asap however. I've checked NTE:Notifier Log form and the System Default alerts have been going out,,, just not the emails. Thanks so much for reading!! :) and any ideas are so appreciated!! Mary Dollus -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, December 12, 2007 6:01 PM To: [email protected] Subject: Change Management email Hi All, This is a very weird thing,,,, at least I haven't encountered it before. The email engine is running and emails are going out for Incident Management; however they aren't for Change Management. I tested with my account to be sure all settings are correct. I'm set to receive email as my default.. I set up email notifications for them instead of alert with the default as email. I should be getting notified if I'm assigned to Change Manager, Change Assignee or Implementer. and also for Manager and Assignee if it completes. Has anyone else experienced this? Thanks. a ton!!! Mary Dollus ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
