I can't help myself, I must reply. Is there a chance that on Push that there is a field queried by the menu has a space on the tail end of it, and when you reassign the ticket, the space gets removed? I've seen this over and over again, just a shot in the dark. Happy hunting!
Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ################## ################## ################## ################## ################## ################## ################## ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, December 17, 2007 14:21 To: [email protected] Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** LOL, You're probably right about the table ID, I was thinking that number was static, but now that I think about it, makes more sense that its generated on the fly. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/17/2007 03:15 PM Please respond to [email protected] To [email protected] cc Subject Re: Issues with using Incident Interface Create form to push record to HPD? Hi Ben, In my db the T1268 is the HPD:Help Desk form. The table id is relative to your installation. Hmmm that's a thought,, I'll check it out. Thanks... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, December 17, 2007 2:10 PM To: [email protected] Subject: Re: Issues with using Incident Interface Create form to push record to HPD? Mary, this is a guess, but sounds like you have an active link firing that is setting a field on search when it probably should set for submit only. I recommend flipping on logging to see if that might be the problem. Also T1268 is SLM:EventSchedule if that's at all helpful. PS ITSM Apps with no patch has lots of issues Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/17/2007 02:43 PM Please respond to [email protected] To [email protected] cc Subject Re: Issues with using Incident Interface Create form to push record to HPD? ** Ok.. I found the issue, I think,, now I just have to see how to get these fields to set on Submit because the OTB workflow is not doing it properly. I compared the 2 sql statements, searching both ways and found out the search is looking for more (which I knew but wasn?t sure exactly what). AND (Assigned Group Uses OLA T1268.C1000000572 = 0) AND (Shifts Flag T1268.C1000000296 = 1) In addition to what I?m looking for,, it?s also looking for the above? so once I figure that out I should be good to go? ?should? being the operative word J Thanks everyone for their invaluable assistance!!!! J -Mary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 10:32 AM To: [email protected] Subject: Re: Issues with using Incident Interface Create form to push record to HPD? Hmmm the Assignee Groups is getting set properly. It?s the same on both manually entered, or pushed from Incident Interface Create. I push over the Support Group info from our staging form into the Incident Interface Create form, and it uses the OTB workflow to push to the HPD form. - Mary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, December 17, 2007 8:19 AM To: [email protected] Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** I'm thinking the same thing. Mary how are you assigning to the groups / individuals? Ty On 12/17/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: ** What about the Assignee Groups field (field 112)? This may not be getting set properly. I am checking to see what exactly is set by selecting the group drop down menus. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto: ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Ar ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ ----------------------------------------- ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. 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