I remember that I posted something a week or two ago about this - that they had erroneous workflow qualifying the search (when executed using the assignment menus to select the Assigned Group) that excluded records that could be found if you simply pasted the Assigned Group name into an advanced search. This is now Defect #SW00282903.
Temporary workaround that BMC Support sent me: ============================================== Step 1: Create the new active link HPD:INC:ASGGRP_010_ClearSetFlds_1 by using the File -> Save as option from existing active link HPD:INC:ASGGRP_010_ClearSetFlds Step 2: Remove second set fields action from active link HPD:INC:ASGGRP_010_ClearSetFlds Step 3: open newly created active link HPD:INC:ASGGRP_010_ClearSetFlds_1 remove the first Set Fields Action and make following changes 1) Execute on should be Submit and modify and uncheck Menu/Row/Level Choice 2) Run if - Assigned Group !- $ Null $ Save both Active Links ====================== Note that I disabled the original and created one named *HPD:INC:ASGGRP_010_ClearSetFlds that has the change in Step 2 active. BTW, I would not recommend testing the application functionality without patching the app through 006. The number of known, broken functions that have already been fixed in application patches is huge. You don't want to keep rediscovering problems that have already been fixed if you don't have to - there are plenty of unfixed bugs beyond patch 006, some known and recorded as defects, and some not yet bugged (like the one above was). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Monday, December 17, 2007 7:22 AM > To: [email protected] > Subject: Issues with using Incident Interface Create form to > push record to HPD? > > Morning, > > I'm using the HPD:Incident Interface Create form to push > records into the HPD:Help Desk form; however we've found an > issue and I'm wondering if anyone else has seen this happen. > > The record populates ok in the Help Desk form and it all > seems ok. The ticket can be worked and moved from status to > status with no issues. > > However, if you attempt to search for records by using the > menus on the Assignment tab, the records that were pushed do > not show up in the search. > If you reassign the ticket, they'll show up. > > So,,, I compared two records, one that was pushed and one > that was not to see if there were any differences.... there > were some but they were minimal and nothing that would seem > to create the issue. > > So, I took one of the pushed records and assigned it to me. > Then I compared that record in both of it's states, pushed > from the Interface form and then reassigned to me in the HPD > form. Still minor differences... > > I merged the two docs to find the differences and the only > things different Are below. Where you see only one value, > that means one was blank and the other had a value, (like the > first one has Yes and nothing else,, that means one doc had > Yes, the other was NULL) > > Assigned Group Uses OLA(1000000572) : Yes Assignee Login > ID(4) : mtdollu1testusermtd > Assignee+ : Mary DollusTest User > Last Date Duration Calculated(1000000631) : 12/17/2007 > 6:43:1816:40 AM Last Modified Date : 12/17/2007 6:43:1916:53 > AM Shifts Flag(1000000296) : No SLMEventLookupTblKeyword : > SLM:EventSchedule SLMLookupTblKeyword : SLM:Measurement Total > Transfers: : 10 Transfers between Individuals: : 10 > z1D_Previous Assignee Login ID(301323300) : testusermtd > > I have no clue why they aren't searchable.... > > Any and all ideas are so welcome...:) > > ARS 7.0.01 > Apps are on 7.0.02 no patches > > Thanks!!! > > > Mary Dollus > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
