The JRE version turned out to be the cause. I had them install JRE 1.4.2_16 and 1.5.0_06, after which everything is fine, without having to reboot or even restart Remedy Admin. I'm not sure which of these versions Remedy Admin is using...but likely it's the 1.5.0_16.
I was told the Remedy Admin looks in registry for the right JRE, so as long as you have the right version listed here HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment you don't need java environmental variables set in windows. What confused me was that somebody with same older version of java as mine had it working. "java -version" in his PC showed that he had the same verison as my old version. I later asked him if he had newer versions as well, but never got the reply. I bet he does. Rabi Tripathi wrote: > > Mohan, it appears you are talking about error in Mid-tier because of > issues with JRE/JDK on mid-tier server. > > If you are, my issue is totally different because it's related to JRE/JDK > on my local PC on which I'm running Remedy Admin. Working with Web > Services in Remedy admin requires JRE/JDK on the same machine where you > are running Remedy Admin. > > Please let me know if I misunderstood you. > > > Mohan Panchangmath wrote: >> >> Rabi, we had another kind of midtier error while >> running JRE 1.6.x because tomcat was not able to >> detect the path. The error went away after JDK was >> installed. >> The compatibility matrix says to use JDK instead JRE. >> Why dont you give it a try by installing JDK 1.5.x or >> 1.6.x? >> >> Thanks, >> Mohan >> >> >> >> --- Rabi Tripathi <[EMAIL PROTECTED]> wrote: >> >>> I've been asked to try JRE 1.5.x. >>> >>> I'm working on getting that to my PC (an involved >>> process), but in the mean >>> time does anybody have anything else I can try? I'm >>> not too sure JRE 1.5.x >>> will do the magic. >>> >>> Or, let me ask this: if you are able to >>> create/modify web services without >>> issue (ARS/Mid-tier/Remedy Admin 7.1), what >>> version(s) of JRE do you have? >>> >>> This registry location should give you definitive >>> list of JREs/JDKs you >>> have: >>> >>> HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime >>> Environment >>> >>> >>> >>> >>> Rabi Tripathi wrote: >>> > >>> > Hi guys, >>> > I'm getting this error, ARERR 7017, when saving a >>> new Web Service. It does >>> > save. On modifying it later, I get the same error. >>> >>> > >>> > I cann't see the WSDL for the web service in WSDL >>> tab. However, for old >>> > Web Services others created from other PCs I can >>> see the WSDL in WSDL tab. >>> > So, WSDL is/was never created for my new Web >>> Service. I do have the right >>> > mid-tier name and context path in WSDL tab. >>> > >>> > Remedy Admin 7.1 patch 1 >>> > Windows XP >>> > >>> > Ok, it's a case of Remedy Admin not finding JRE, >>> but where is this guy >>> > looking, and thru what means?? >>> > >>> > I have this jre at this location: >>> > C:\Program Files\Java\j2re1.4.2_13 >>> > >>> > There was no Java related environmental variable >>> in windows, so I added >>> > JAVA_HOME=C:\Program Files\Java\j2re1.4.2_13 >>> > >>> > Still the same issue, even after I restart Remedy >>> Admin or my PC. >>> > >>> > I added "C:\Program Files\Java\j2re1.4.2_13\bin" >>> to the end of PATH >>> > variable.... >>> > >>> > ...it's still not happy. This one was tricky, >>> because I have no admin >>> > rights on my PC. I added a user environment >>> variable >>> > PATH=%PATH%;C:\Program Files\Java\j2re1.4.2_13\bin >>> > >>> > Seems to produce the right PATH with "C:\Program >>> > Files\Java\j2re1.4.2_13\bin" at the end, when I >>> check in windows command >>> > line. >>> > >>> > Others with the same JRE and looks like no extra >>> environmental variable >>> > (not even JAVA_HOME) are able to play with Web >>> Services fine in their PCs. >>> > >>> > I thought of setting >>> > CLASSPATH >>> > ...but I am dangerously low on caffeine, so I need >>> to take a break. >>> > >>> > What does the guy do after replenishing caffeine >>> level? >>> > >>> > ps: >>> > -can't search arslist.org. web filter here doesn't >>> like the ".exe" in the >>> > search URL. can't download any JRE from sun for >>> the same reason. >>> > -can't access any free mail, gmail, hotmail so >>> can't read/post on arslist >>> > >>> > they're good at what they do. they try hard to >>> keep you on the line.... >>> > >>> > if you're wondering what's this "nabble" thing >>> that's appended to this >>> > post, it's my hack...to be able to write this >>> message. i got to it by >>> > accident and it works for me. >>> > >>> >>> -- >>> View this message in context: >>> >> http://www.nabble.com/Remedy-Admin%3A-ARERR-7017%3A-Failed-to-initialize-JRE-and-internal-java-module-tp14959361p15023052.html >>> Sent from the ARS (Action Request System) mailing >>> list archive at Nabble.com. >>> >>> >> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at >>> www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where >>> the Answers Are" >>> >> >> >> >> >> ____________________________________________________________________________________ >> Be a better friend, newshound, and >> know-it-all with Yahoo! Mobile. Try it now. >> http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- View this message in context: http://www.nabble.com/Remedy-Admin%3A-ARERR-7017%3A-Failed-to-initialize-JRE-and-internal-java-module-tp14959361p15074938.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
