Ray, I am not challenging or questioning any of those ideas or perspectives. (Mostly because I think you are right on the mark.)
However... Can you indicate any preferred protocols that should be supported by BMC for E-Mail with ARS? Have you already submitted RFE (Request for Enhancements) for support of those protocols? ( Just trying to light a candle, not a religious war over platforms/standards/security. :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Jan 30, 2008 1:22 PM, Ray Gellenbeck <[EMAIL PROTECTED]> wrote: > ** > > Folks, remember that a big sector of Remedy useage is Uncle Sam, both govt > and military. > > I can only speak for our project in that both POP3 and IMAP4 are forbidden > by security. This makes like really rough for someone operating on Solaris > as MBOX becomes your only protocol left for incoming email (MAPI is > Exchange/Winblows). > > (begin soapbox) > This is a heartache we have with Remedy as we re-evaluate ITSM platform > selection in the future. BMC's attitude is increasingly "just get a windows > box" for more and more of their solutions or sub-features with ARS. We're > getting tired of hearing "oh, we haven't developed a unix version of SSO for > 6.03" in the past or "just use MAPI or POP3" now for incoming email. > > Remedy started out primarily a Unix system and much of their growth was due > to that sector. Government, at least a big majority of it, runs on > Unix/Oracle. The younger generation of devs may not see things that way and > I have no desire to fire a debate thread here, but spend some time in the > military sector and then evaluate that statement. If BMC doesn't wake up > and smell the coffee as they roll out products, they could start finding > their wallet getting lighter, IMHO. Slapping Windows-box bandaids in a > secure Unix environment is not a realistic workaround just because BMC > doesn't have the committment to ensuring that their product works > as-advertised on all environments they claim to support when they sell it > and collect their multi-million-dollar support contracts each year. > (end soapbox) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
