In all fairness I don't see this as solely BMC Remedy issue even though it's a huge pain in the neck for me in terms of the compatibility.
Microsoft engineered MAPI to be used natively on Windows (which they sell of course) and supports POP3 and IMAP4 - but they don't push these other protocols. In fact, to get all the bells and whistles out of Exchange and Outlook you need MAPI. Remedy is engineered to be compatible with all of them IF the platform allows it. Remedy does a pretty good job of being OS compatible IMHO but the cross platform issues are just as much a Microsoft issue as anyone else's. The MAPI connector should be universal in this fairly mature enterprise market. Microsoft knows that true enterprise systems rarely use windows servers - and they also know a LOT of automated incoming and outgoing email products exist for all platforms out there. My customer in this case uses exchange - and because of that choice they have limitations when it comes to interfacing with Remedy servers designed for thousands of users and literally tens of millions of customers. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 30, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming emails on Solaris + Exchange The other question to ask: Is the protocol even available on Unix? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 30, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming emails on Solaris + Exchange Ray, I am not challenging or questioning any of those ideas or perspectives. (Mostly because I think you are right on the mark.) However... Can you indicate any preferred protocols that should be supported by BMC for E-Mail with ARS? Have you already submitted RFE (Request for Enhancements) for support of those protocols? ( Just trying to light a candle, not a religious war over platforms/standards/security. :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Jan 30, 2008 1:22 PM, Ray Gellenbeck <[EMAIL PROTECTED]> wrote: > ** > > Folks, remember that a big sector of Remedy useage is Uncle Sam, both > govt and military. > > I can only speak for our project in that both POP3 and IMAP4 are > forbidden by security. This makes like really rough for someone > operating on Solaris as MBOX becomes your only protocol left for > incoming email (MAPI is Exchange/Winblows). > > (begin soapbox) > This is a heartache we have with Remedy as we re-evaluate ITSM > platform selection in the future. BMC's attitude is increasingly > "just get a windows box" for more and more of their solutions or > sub-features with ARS. We're getting tired of hearing "oh, we haven't > developed a unix version of SSO for 6.03" in the past or "just use MAPI or POP3" now for incoming email. > > Remedy started out primarily a Unix system and much of their growth > was due to that sector. Government, at least a big majority of it, > runs on Unix/Oracle. The younger generation of devs may not see > things that way and I have no desire to fire a debate thread here, but > spend some time in the military sector and then evaluate that > statement. If BMC doesn't wake up and smell the coffee as they roll > out products, they could start finding their wallet getting lighter, > IMHO. Slapping Windows-box bandaids in a secure Unix environment is > not a realistic workaround just because BMC doesn't have the > committment to ensuring that their product works as-advertised on all > environments they claim to support when they sell it and collect their multi-million-dollar support contracts each year. > (end soapbox) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
