I have actually seen the ARS start time on v7.1 with ITSM Service Desk installed take between 15 and 20 minutes. ( So 8 minutes is not a "max" number in my book.)
I would suggest that you also base your test on actual connectivity instead of a process running on the host. I would suggest you turn to ARS Perl and do a login/search to confirm that the ARS server is "Up or Down". Anything less is really just guessing. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Feb 3, 2008 9:10 AM, Ron Tavares <[EMAIL PROTECTED]> wrote: > ** > Be aware that when you initiate the ./arsystem start command, the message > "Action Request System initialization is complete." comes up within a > minute. But, this message is not entirely true as the rest of the > processes, (plugins, email daemon, etc), can take up to 8 minutes to come > up. At least that is how it works with our HPUX system. With our system, > when the web services finally come up, that's when the system will allow you > to log in. (about 8-10 minutes total). > .ron > > > On Feb 3, 2008 1:48 AM, Prashant Patil <[EMAIL PROTECTED]> wrote: > > > ** > > Dear All, > > > > > > I have a query regarding ARSystem services on a unix server. > > > > I have a requirement wherein the remedy database needs to be shutdown for > a particular task. I have a shell script in place for this. It does the > following: > > > > 1) The shell script shuts down ARS services, checks for the message: > "Action Request System shutdown process complete" > > > > 2) Shuts down the DB, performs the task and restarts the DB. > > > > > > 3) Once the DB is up, ARS services is started and checks the message: > "Action Request System initialization is complete." > > > > I am not sure if the above steps are an efficient way to detect ARS > services. Is there a better way of checking ARS services from within a shell > script? Thanks, > > > > Prashant _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
