The way we test it from the Unix side is with a small perl API program that tries to login. We check the error to see if the arserverd process is hung. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, March 11, 2008 10:20 PM To: [email protected] Subject: Re: Check ARS services from Unix shell script ** Conrad, Whenever the arserverd has consumed more resources than average it doesn't always mean it has hung. Try turning on the API/SQL combined logs during such times. It could mean that the arserverd is waiting for available queues for processing but there are no available queues. It could mean you are falling short of fast or list threads.. A combined API/SQL logs would tell you if this is the case from the time that it takes for the execution cycle of an API from the time it is sent to the time a response is received. What are your fast and list threads set to and what is the usage (number of concurrent submits/modify operation, number of concurrent searches either user induced searches or workflow induced) of your AR System? To answer your question on a command or script to check if a AR System process is hung, how would you do that? A process that has hung is still a process. It is still running, and usually ends up hogging more server resources (CPU utilization). However the same process may not be hung but could utilize more than average resources when doing some DB intensive tasks. Does your AR System server terminate when you think it has hung??? Does the armonitor service fail to restart it automatically after such a termination?? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Conrad Pereira Sent: Tuesday, March 11, 2008 6:30 PM To: [email protected] Subject: Re: Check ARS services from Unix shell script ** Hi Joe, I want to a command or a script to check if the arsystem processes are hung for some reason. Processes wise everything is up. However, I want to check if the process is hung in some way since from the Unix side, it seems the arserverd is taking having resources at certain times. Please let me know how to check this. Thanks, Conrad On Tue, Feb 12, 2008 at 10:21 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote: ** Or you could even try running arsignal -g <servername>:<port> from the AR Server installation directory and if this command doesn't return anything the services are up.. If it returns a message of any kind, it means the AR Server is not yet up.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Prashant Patil Sent: Tuesday, February 12, 2008 2:04 AM To: [email protected] Subject: Re: Check ARS services from Unix shell script ** Hi All, Thanks alot for on all the inputs. Prashant On Feb 4, 2008 11:55 PM, Wallace, Kelvin <[EMAIL PROTECTED]> wrote: ** Prashant, I have a script I call "remstat" which is shown below. It allows you to quickly see all of the Remedy processes you wish to monitor. You may need to tweak it for your needs... echo Tomcat - Remedy Mid-Tier - Web -------------------- ps -ef | grep tomcat echo echo AR Server Daemon ---------------------------------- ps -ef | grep arserverd echo echo AR Monitor ---------------------------------------- ps -ef | grep armonitor echo echo AR Plug-in Server --------------------------------- ps -ef | grep arplugin echo echo AR Assignment Engine ------------------------------ ps -ef | grep apsvcae echo echo AR Application Dispatcher ------------------------- ps -ef | grep arsvcdsp echo echo AR Fork Daemon ------------------------------------ ps -ef | grep arforkd echo echo CMDB Engine --------------------------------------- ps -ef | grep cmdbd echo echo Reconciliation Engine ----------------------------- ps -ef | grep arrecond echo echo AR Flashboards ------------------------------------ ps -ef | grep flashboard echo echo AR E-mail Engine ---------------------------------- ps -ef | grep AREmail echo Hope this is helpful. Kelvin ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Patil Sent: Sunday, February 03, 2008 1:48 AM To: [email protected] Subject: Check ARS services from Unix shell script ** Dear All, I have a query regarding ARSystem services on a unix server. I have a requirement wherein the remedy database needs to be shutdown for a particular task. I have a shell script in place for this. It does the following: 1) The shell script shuts down ARS services, checks for the message: "Action Request System shutdown process complete" 2) Shuts down the DB, performs the task and restarts the DB. 3) Once the DB is up, ARS services is started and checks the message: "Action Request System initialization is complete." I am not sure if the above steps are an efficient way to detect ARS services. Is there a better way of checking ARS services from within a shell script? Thanks, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
