Then I guess you will need to timestamp the create date with set field action..
Might be useful to check all the defaults that get filled in at create time through active links.. if these defaults are filled in via filters irrespective of the value already 'pasted' in, you will not need to worry as the filters would overwrite it if the set field operation is unconditional.. Take a filter and active link log when you create a new ticket, and look for workflow specific to the fields you care about which will give you an idea if you need to create custom workflow for a paste operation... Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Steven Pataray Sent: Friday, February 08, 2008 3:22 PM To: [email protected] Subject: Re: User Tool - Paste All ** Leonard, I was thinking about that too. But what if they want to force a Create date. Like if they want to create the ticket after the fact. The On Submit would NULL it out. Steve On 2/8/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: ** Peter, I don't think that will handle the "Paste All" scenario that Steve is seeing. It sounds like the Active Link (of Filter), would need to execute on "Submit", and simply set the "Create Date" with TIMESTAMP. Leonard Neely ---------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, February 08, 2008 11:56 AM To: [email protected] Subject: Re: User Tool - Paste All ** No this is field 260000502. Arrival Time is 3. So based on what you are saying if I do the Copy To New option it'll affect the Paste All feature as well?? Thanks Steve On 2/8/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: ** Yes. You have to create an active link and check the "Copy To New" option in the Execute On conditions. Then in the If Actions add a Set Fields action and set the field or fields that you want to be blank to NULL. However, I am pretty sure that Create Date is a System field which only the system will set and can only be set to a user's defined value when importing. Is this Create Date have a field ID of 3? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ---------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, February 08, 2008 12:41 PM To: [email protected] Subject: User Tool - Paste All ** I know I can create workflow for the User Tools "Copy to New" but how about the Copy All and Paste All. When my users do the Paste All to create a new Help Desk ticket it also pastes the Create Date. I would rather that it does not fill that field, so I'd want to NULL it out. Is there something I can do about that? AR Server: 6.03.00 patch 023 Mid-Tier Patch 21 Oracle 10gR1 HelpDesk 6.03 Thanks, Steve __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.21/1266 - Release Date: 2/8/2008 10:06 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
