Answering my own question, if you create a User Password Management Configuration record in the form, you cannot submit it with blank day values, but you can modify it after it has been created to have null values in those fields. Don't do this with a lot of Users loaded who don't all have the Disable Password Management For This User flag set to "Yes." The filters and escalations that handle expiring passwords do appear to skip if the Days settings have been found to be NULL - that could have been documented, unless it was never intended to be true. Being paranoid about things that impact User records, I disabled several of these filters and all of the escalations. If someone decides to have us start expiring passwords for support staff later (LDAP expires them for all of the customers), then I know which workflow to turn back on.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Sunday, February 10, 2008 5:33 PM To: [email protected] Subject: Password Management in ARS 7.1 Has anyone played around with password management in ARS 7.1 enough to know if you can turn off only the expiration days, warning days, and disablement by leaving them null or setting them to zero??? The documentation does not cover this at all - it may not even be possible. I want new Support Staff users to have to change passwords, and I want the default character restrictions, but I don't want them to expire on any kind of time interval. This should only affect the < 300 support staff; I am setting the "Disable Password Management Flag For This User" flag to Yes" for all of the 140,000+ customers, who all have User records because they have Login Ids. BTW, any change to the password management settings becomes unsafe once you actually populate customers with user accounts; I hung my test server by doing that and only have some of the customers loaded so far - it gets into a "Too many filters processed during this operation (ARERR 298)" firestorm. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
