We ran into the same issue. There was a logged defect on this SW00257484. There was a problem with the arDBCQuery.dll in 7.01 p3. This was supposedly fixed in p4. However, applying p6 re-introduced the issue again. The following is from the Release Notes for patch 006
This fix is required only if your installation is running with BMC Remedy ITSM Patch 003, or earlier. This fix must be applied once only. If you are installing patches for a number of BMC Remedy ITSM applications, or if you applied it while installing an earlier patch, you do not have to reapply this fix. For example, if you are installing patches for Change Management, Problem Management, and Incident Management, after you apply this fix for Change Management, do not apply this fix again for Problem Management and Incident Management. Apply this fix to correct issues with the ARDBC plug in. This fix addresses the following defects: ! Defect SW00247290-The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue. ! Defect SW00257484 -For the Service Desk application on the web, when trying to sort on Request ID and Status Fields on overview console, the following error appears: Error:ARGetListEntryWithFields - Field ID is not related to this form(ARERR 311) The Release Note are a bit confusing, but the bottom line was this: To resolve, you need to replace the arDBCQuery.dll with one from p004 (not sure about 005) Note: This file will exist in the '/bin' folder for each application that you have installed (i.e. C:\Program Files\AR System Applications\<servername>\BMC Remedy Incident Management\bin) however, you only need to make sure that you replace the one that is referenced in you ar.cfg file (i.e. Plugin: "C:\Program Files\AR System Applications\<servername>\BMC Remedy Incident Management\bin\ardbcQuery.dll") HTH Leonard Neely Column Technologies _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Thursday, February 28, 2008 2:15 PM To: [email protected] Subject: Overview plugin times out wiht a ARERR 8939 Hi Any help would be appreciated as to why the plug-in for the Overview console does not seem to be working Actions: Open Overview console - wait - receive error above A new test install of AR 7.1 with P1 ITSM 7.01 P6 Win 2003 Svr SQL Server 2000 (local to server) Checked the API and plug-in logging and could not see anything out of the ordinary Regards Stuart Schon BA - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd Level 8 320 Pitt Street | Sydney NSW 2000 * (02) 9844 0596 | 7 (02) 9844 0600 [EMAIL PROTECTED] | www.kaz-group.com __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
