Hi Stuart, Is your problem resolved? I am facing a similar situation and wanted to understand your success rate before I apply the patch.
TIA... On Fri, Feb 29, 2008 at 4:27 AM, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > ** > > > > We ran into the same issue. There was a logged defect on this > SW00257484. There was a problem with the arDBCQuery.dll in 7.01 p3. This > was supposedly fixed in p4. However, applying p6 re-introduced the issue > again. The following is from the Release Notes for patch 006 > > > > > > This fix is required only if your installation is running with BMC Remedy > ITSM > > Patch 003, or earlier. This fix must be applied once only. If you are > installing > > patches for a number of BMC Remedy ITSM applications, or if you applied it > while > > installing an earlier patch, you do not have to reapply this fix. For > example, if you > > are installing patches for Change Management, Problem Management, and > > Incident Management, after you apply this fix for Change Management, do > not > > apply this fix again for Problem Management and Incident Management. > > Apply this fix to correct issues with the ARDBC plug in. This fix > addresses the > > following defects: > > ! Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) > > intermittently crashes when arplugin.exe is configured for multi-threaded > > ARDBC queue. > > ! Defect SW00257484 —For the Service Desk application on the web, when > trying > > to sort on Request ID and Status Fields on overview console, the following > error > > appears: > > Error:ARGetListEntryWithFields - Field ID is not related to this > > form(ARERR 311) > > > > > > The Release Note are a bit confusing, but the bottom line was this: > > To resolve, you need to replace the arDBCQuery.dll with one from p004 (not > sure about 005) > > > > Note: This file will exist in the '/bin' folder for each application that > you have installed (i.e. C:\Program Files\AR System > Applications\<servername>\BMC Remedy Incident Management\bin) however, you > only need to make sure that you replace the one that is referenced in you > ar.cfg file (i.e. Plugin: "C:\Program Files\AR System > Applications\<servername>\BMC Remedy Incident > Management\bin\ardbcQuery.dll") > > > > HTH > > > > Leonard Neely > > Column Technologies > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Schon, Stuart > *Sent:* Thursday, February 28, 2008 2:15 PM > *To:* [email protected] > *Subject:* Overview plugin times out wiht a ARERR 8939 > > > > Hi > > > > Any help would be appreciated as to why the plug-in for the Overview > console does not seem to be working > > > > Actions: Open Overview console – wait – receive error above > > > > A new test install of > > AR 7.1 with P1 > > ITSM 7.01 P6 > > > > Win 2003 Svr > > SQL Server 2000 (local to server) > > > > Checked the API and plug-in logging and could not see anything out of the > ordinary > > Regards > > *Stuart Schon* > > BA - Remedy Solutions > > Managed Services | Remedy Solutions | KAZ Group Pty Ltd > > Level 8 320 Pitt Street | Sydney NSW 2000 > > ( (02) 9844 0596 | 7 (02) 9844 0600 > > [EMAIL PROTECTED] | www.kaz-group.com > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ -- Regards Rahul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
