I am using AR 7.0.1 on Linux with ITSM 7.0.2 Patch 4. When I try and add the "Assignee" column to the Overview console, it is only populated for Problems and Known Errors. The "Assignee Group" is never populated. I'm sure this has something to do with the way SHR:ARDBC_OverviewConsole runs it's query. I would think, since these two fields are on the common area of SHR:ARDBC_OverviewConsole and aren't in the Problem only area or anything like that, that they would be populated for any type of request. Am I way off base or might there be a bug in the query?
Anne Ramey _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
