Someone probably should submit this to BMC as a defect on dual-screen systems.
--- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, March 04, 2008 10:11 AM To: [email protected] Subject: Re: Adding an Attachment while using the User Tool Thanks so much J.T. I think that's the problem! _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, March 04, 2008 10:05 AM To: [email protected] Subject: Re: Adding an Attachment while using the User Tool ** Check to see if the menu appears at the far right of the other screen. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, March 04, 2008 10:00 AM To: [email protected] Subject: Adding an Attachment while using the User Tool Customer has Windows XP OS, AR System Client 7.0.1 Patch 002. He is using his laptop screen and his desktop screen together. When his user tool is on his laptop screen, he is able to right click on the attachment box and get the "add" option and is able to add attachments to a ticket. When his user tool is on his regular monitor, he right clicks but does not get any of the options. I checked DPI and it is set to 96. Any ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
