I wonder if this is truly a Remedy issue. In the past I have been able to consistently crash Crystal 9 and 11 when on a second monitor that is a different size. Could it be in how XP is generating the image on the second screen? I have two monitors the same size right now and have not had any issues with Remedy or Crystal.
Jason On Tue, Mar 4, 2008 at 7:56 AM, J.T. Shyman <[EMAIL PROTECTED]> wrote: > ** > > Someone probably should submit this to BMC as a defect on dual-screen > systems. > > > > --- J.T. Shyman > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa > *Sent:* Tuesday, March 04, 2008 10:11 AM > *To:* [email protected] > *Subject:* Re: Adding an Attachment while using the User Tool > > > > Thanks so much J.T. I think that's the problem! > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *J.T. Shyman > *Sent:* Tuesday, March 04, 2008 10:05 AM > *To:* [email protected] > *Subject:* Re: Adding an Attachment while using the User Tool > > ** > > Check to see if the menu appears at the far right of the other screen. > > > > --- J.T. Shyman > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa > *Sent:* Tuesday, March 04, 2008 10:00 AM > *To:* [email protected] > *Subject:* Adding an Attachment while using the User Tool > > > > Customer has Windows XP OS, AR System Client 7.0.1 Patch 002. > > He is using his laptop screen and his desktop screen together. When his > user tool is on his laptop screen, he is able to right click on the > attachment box and get the "add" option and is able to add attachments to a > ticket. When his user tool is on his regular monitor, he right clicks but > does not get any of the options. I checked DPI and it is set to 96. > > Any ideas? > > *Lisa Kemes** * > AR System Developer > Tyco Electronics > 717-810-2408 tel > 717-810-2124 fax > [EMAIL PROTECTED] > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
