You can, but should do so carefully. The nextId column in the arschema table contains the number of the next Request ID for the specified form. Manipulating that manually is done by resetting the value via SQL command, which should only be done under specific controlled conditions, which are listed in the Remedy documentation. Failure to think through the process carefully may result in the form being unable to accept further entries until the problem is fixed.
If you want to present a different type of number to customers, or exercise more control over it, I would recommend that you create and use a different field. Rick On Wed, Mar 5, 2008 at 8:19 AM, Ganga Prasad <[EMAIL PROTECTED]> wrote: > ** > Hi All > > Do we have any control over the sequence of Request ID ? My understanding > is that this number us generated automatically. Can we control the way it is > getting generated ? > Version 7.0.01 > > Thanks and Regards, > Ganga Prasad Pattnaik, > ( Remedy Skilled Professional ) > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
