I agree with Neel, whose reasons are sound. The Interface_Create form does not always create an Incident, which is why there are gaps.
Rick On Wed, Mar 5, 2008 at 8:57 AM, Neel Guatam <[EMAIL PROTECTED]> wrote: > Ganga, > > When you say 'requestID generated are not in sequence' - are you > referring to; for example; all the incidents created? If so, that's how > it works as when you open a new incident and select a customer, it > generated an incident ID and increment the nextID for that module. > However, when user cancels out and doesn't save that incident, the next > incident created will not be in sequence and have a gap of one. If many > users in production do that then you'll see the broken sequence and it's > normal. IF this is the case then I don't think you should be messing > with it. > > Just my $0.02 > > Neel Gautam > Accenture - Chicago Delivery Centre > Core Values: Stewardship * Best People * > Client Value Creation * One Global Network * Respect > for the Individual * Integrity > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad > Sent: Wednesday, March 05, 2008 10:50 AM > To: [email protected] > Subject: Re: Control over Request ID > > ** > Thanks Rick > In fact issue with me is that the request ID generated are not in > sequence. So can we make the is possible to break the sequence or if > broken then make it in order ? > > Thanks and Regards, > Ganga Prasad Pattnaik, > ( Remedy Skilled Professional ) > > > On Wed, Mar 5, 2008 at 10:10 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > > ** You can, but should do so carefully. The nextId column in > the arschema table contains the number of the next Request ID for the > specified form. Manipulating that manually is done by resetting the > value via SQL command, which should only be done under specific > controlled conditions, which are listed in the Remedy documentation. > Failure to think through the process carefully may result in the form > being unable to accept further entries until the problem is fixed. > > If you want to present a different type of number to customers, > or exercise more control over it, I would recommend that you create and > use a different field. > > Rick > > > On Wed, Mar 5, 2008 at 8:19 AM, Ganga Prasad > <[EMAIL PROTECTED]> wrote: > > > ** > > Hi All > > Do we have any control over the sequence of Request ID ? > My understanding is that this number us generated automatically. Can we > control the way it is getting generated ? > > > > This message is for the designated recipient only and may contain > privileged, proprietary, or otherwise private information. If you have > received it in error, please notify the sender immediately and delete the > original. Any other use of the email by you is prohibited. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
