Thanks Misi. This give me a good direction to start looking. I appreciate you taking the time to give the suggestions.
On Mar 26, 3:40 pm, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > Hi, > > I do not know exactly what happened. I suspect a filter that pushes some > fields to the form "CTM:People Permission Groups", if I read the message > right. > > 1. You may have a filter triggering on merge that does something. You > should disable or remove the merge-checkbox on all merge filters of the > forms you are running this on. > > 2. Another situation may be that you already have a user with name AAA > when trying to change user BBB to AAA. > > Best Regards - Misi, RRR AB,http://rrr.se > > > > > > > Misi, > > > Would you mind one more question? I ran the command with -maxlength > > 254 and records in CTM:People Permission Groups and User table appear > > to be successfully changed. There was an error on merging records on > > the CTM:People form which reads: > > > ars_MergeEntry(CTM:People, PPL000000000047): [ERROR] The value(s) for > > this entry violate a unique index that has been defined for this form > > (CTM:People Permission Groups entry:PPG000000033497 fields: 179 4 > > 1000000080 1000001579 ) (ARERR #382) > > ChangedEntry: Form=CTM:People, Id=PPL000000000023, #Fields=1 > > Form CTM:People, 0 of 3406 entries changed, time 0:01:55 > > > Is this to be expected? If I ran this on prod would I have bad data? > > Sorry to be so thick - I'm very new to Remedy ARS and no training. > > Perhaps I should do an export with the index field, change the data > > and import. > > > Thanks again, > > Christine > > > On Mar 26, 1:49 am, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > >> Hi Christine, > > >> The problem is that the length of Login-Name-Type-fields has changed > >> from > >> 30 to 254 characters since version 7.0. > > >> You have to add -maxlength 254 to your command line arguments, in order > >> to > >> have RRR|LoginConv check those fields. > > >> I should recompile the tool and change the default behaviour... > > >> Good luck, and let us know how it works out! > > >> Best Regards - Misi, RRR AB,http://www.rrr.se > > >> Products from RRR Scandinavia: > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> logs. > >> * RRR|Translator - Manage and automate your language translations. > >> Find these products, and many free tools and utilities, athttp://rrr.se. > > >> > The company for which I work is putting in a new Remedy ARS version: > >> > 7.1.00 Patch 002 200802011900. The persons/users have been imported in > >> > the the old naming convention and before go-live it has been decided > >> > to change person/user name to the same as our AD login. > > >> > So... I found rrrLoginConv but I am obviously missing the point (or > >> > key info) because it runs, but no changes occur. Here is pertinent > >> > info: > > >> > running from laptop, not the server. Slow, but the logfile shows no > >> > error based on that. > > >> > Text file entries created in TextPad (these people/users do exist) > >> > gord_gray = grayg > >> > roland_renaud = roland > >> > james_robertson = robertso > > >> > Command line minus login info: > > >> > rrrLoginConv remdev login password loginTest1.txt ALLFORMS -debug - > >> > logfile test1.log > > >> > When logged in as the user in the command line I can add, change, > >> > remove people and users. This runs, and as promised -debug creates a > >> > prolific log file. Sample from the CTM:People form: > > >> > Processing form CTM:People > >> > Form CTM:People, list of fields to convert > >> > 1000000069 char HR ID > >> > 1000000032 char CC Business Fax > >> > 1000000045 char Local Home > >> > 1000000046 char GEOnet > >> > 1000000024 char Nick Name > >> > 1000000035 char Desk Location > >> > 1000000051 char Area Pager > >> > 1000000127 char Default Zip/Postal Code > >> > 1000000028 char CC Business > >> > 1000000033 char Area Business Fax > >> > 1000000031 char Extension Business > >> > 1000000074 char Site ID > >> > 1000000042 char Local Mobile > >> > 1000000926 char PIN Pager NT > >> > 1000000029 char Area Business > >> > 1000001262 char Web Access ID > >> > 1000000946 char Area Pager NT > >> > 1000000053 char PIN Pager > >> > 260141102 char Contact Type > >> > 1000000948 char Local Pager NT > >> > 1000000054 char Corporate ID > >> > 1000000020 char Middle Initial > >> > 1000000052 char Local Pager > >> > 1000000019 char First Name > >> > 1000000654 char Employment Status > >> > 1000000041 char Area Mobile > >> > 1000000040 char CC Mobile > >> > 1000000044 char Area Home > >> > 1000000039 char Site Zip/Postal Code > >> > 1000000947 char CC Pager NT > >> > 1000000122 char Home Zip/Postal Code > >> > 1000000034 char Local Business Fax > >> > 1000000188 char Cost Center > >> > 15 char Status History > >> > 1000000030 char Local Business > >> > 1000000036 char Mail Station > >> > 1000000021 char Title > >> > 1000000043 char CC Home > >> > 1000000018 char Last Name > >> > 1000000050 char CC Pager > >> > Form CTM:People, 3406 entries found > >> > Form CTM:People, 0 of 3406 entries changed, time 0:07:28 > > >> > and from User: > >> > Processing form User > >> > Form User, list of fields to convert > >> > 102 char Password > >> > 117 char Authentication Login Name > >> > Form User, 1 entries found > >> > Form User, 0 of 1 entries changed, time 0:00:06 > > >> > So... can anyone spot where I am going wrong? I am new to Remedy ARS > >> > and perhaps the changes are hiding out somewhere and need to be > >> > 'activated' but I had thought the 'merge' would do this. > > >> > Thanks much, > >> > Christine > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > >> > -- > >> > This message was scanned by ESVA and is believed to be clean. > > >> _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide > >> quoted text - > > >> - Show quoted text - > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > > -- > > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
