You don't have to disable it, just tweak the data in the transition rules form.. I just followed the workflow all the way to that form and modified the entry that had a null integer value to value 3 to obsolete so that check came out clean..
I'm pretty close to making this work :-) Thanks for your inputs though.. Its always good to know you can have helpful people like yourself when you think you might get stuck behind a stack of code you don't really care to dig into :-) Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Thursday, April 17, 2008 3:04 PM To: [email protected] Subject: Re: The General Access group in ITSM 7... ** Well, I did disable CTM:PPL:VerifyAccessRestriction_036 and _037_WarnMsg. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ---------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, April 17, 2008 1:57 PM To: [email protected] Subject: Re: The General Access group in ITSM 7... ** I managed to get rid of the error (ARERR 1071032): As the Application Data Admin of this ticket, you do not have permission to submit or modify the People profile Status from "" to "Obsolete". Did this by disabling the appropriate entry in the Status transition Rules table that disallowed Application Data Admin to create a record with an Obsolete status.. Ran the data exchange again but this time records will not get created in CTM:People because of another error - its actually a warning but still prevents creation of the request.... (ARWARN 45013): You have not selected any data access rights for this user. This user will not have access to view any data. You can apply access rights in the Login/Access Details tab. Any Idea about how to get rid of this one? Do I have to create information for the user in some supporting forms before adding the CTM People record? Joe -----Original Message----- From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Thursday, April 17, 2008 1:48 PM To: ARS Discussion List Subject: RE: The General Access group in ITSM 7... Chris, Thanks for your response.. I noticed that the General Access group gets added automatically like you said whenever you select any Permission Group that is of type Application Permission. How did you go about 'automatically' creating users from PeopleSoft? What were your Push field mappings to the CTM People form? Any of the temporary fields that need to be populated? I populated the obvious which are visible, including Site ID, which is associated with the Region and Site group.. However although the user that is running the data exchange has got Contact People Admin permission but yet I get that error (ARERR 1071032): As the Application Data Admin of this ticket, you do not have permission to submit or modify the People profile Status from "" to "Obsolete". So looking at the filter CTM:PPL:StatusRulesErr_032 that causes this error message, I might need to populate some of those tmp fields??? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Thursday, April 17, 2008 12:49 PM To: [email protected] Subject: Re: The General Access group in ITSM 7... ** That check box fires filter CTM:PPL:SetUnrestrictedAccess_600_PPPG and sets the user to Unrestricted Access, Permission Group ID = 1000000000. I think that filter CTM:PPG:Add_825_SetGeneralAccess_PSA stages an action to SYS:Action to create the General Access permission after you have selected a 'Permission Group Type' = "Application Permission" for the user in CTM:People. That is how support staff get it, when you start giving them application permissions. I had planned to add General Access to ALL of my incoming records from PeopleSoft at one point, to make the Requester Console available to them, before we decided that customers would have NO access to ITSM, only to Kinetic Request. I believe that when I gave each customer Incident Viewer they picked up General Access automatically. Later I decided to only give them KMSAC-KMSUser Application Permissions ONLY, which still triggers the process to give them General Access. That custom filter created a record in CTM:People Permission Groups with the following: +CTM:PPL:ProcessProposedAddPermissions-01 (Submit and Modify on CTM:People) 950 Run If: 'Profile Status' = "Proposed" Push Fields to CTM:People Permission Groups If: ($Remedy Login ID$ = 'Remedy Login ID') AND ('Permission Group ID' = 7110) Remedy Login ID = $Remedy Login ID$ Status = Enabled z1D Action = "START" Person ID = $Person ID$ Permission Group = "KMSAC-KMSUser" Permission Group ID = 7110 Permission Group Type = Application Permission As I recall, you have to add any new permission in such a way that it is additive to the permissions compiled in the CTM:PPG:UpdateGroupList filter loops (which are insane to work with). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ---------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, April 17, 2008 10:33 AM To: [email protected] Subject: Re: The General Access group in ITSM 7... ** There is a check box in the lower right corner on the page where you set the permissions. Checking that box and saving the People record adds the General Access permission for the user. At a DB level, I think it has two values: Yes and <NULL>. I may have the details a bit off, as I'm operating from memory, but the concept is correct. Rick On Thu, Apr 17, 2008 at 7:41 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote: ** How does one add this group to a user from the foundation data interface (CTM:People)?? We have used the foundation data loader provided to us by BMC and it looks like that utility adds this group automatically.. I need to replicated this to load data coming from PeopleSoft when I do my necessary push field operation to create users into the People form.. Any pointers will be greatly appreciated.. Cheers Joe D'Souza No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.0/1383 - Release Date: 4/17/2008 9:00 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
