Mark,
Try increasing your Java Heap Size to a higher value and see if
that helps.
Cheers,
Chandru
On Fri, May 2, 2008 at 3:58 AM, Mark Rushton <[EMAIL PROTECTED]>
wrote:
> **
> Chandru
>
> These were existing Escalations imported to the server. I have been able
> to modify them for change of WSDls.
>
> Yes I can call the WS using soapUI.
>
> Unfortunately we are still running 6.3 so I am not sure the same hot fix
> will apply but I am now at the stage where I am going to have to log a call
> with BMC.... :(
>
> Thanks
>
> M
>
> Mark Rushton
> IBM Global Services
> Remedy Engineering & Development Team
> Email: [EMAIL PROTECTED]
> Tel: 01962 822863
> Mob: 07930 336843
>
>
>
>
> *Chandre Gowda <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> [email protected]>
>
> 01/05/2008 17:01 Please respond to
> [email protected]
>
> To
> [email protected] cc
> Subject
> Re: Escalations crashing server....
>
>
>
>
> **
> Mark,
>
> Were these escalations built newly, or were they existing prior. Also are
> you able to invoke the WS with a SOAP tester ?
> We faced similar issues with ARS 7.0.1 patch 6 while integrating with
> Businessware. The server used to crash without any information in the logs,
> remedy acknowledged it as a bug and gave a hotfix.
>
> Cheers,
> Chandru
>
> On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]<[EMAIL
> PROTECTED]>>
> wrote:
> **
> Hi Guys
>
> I am having some problems with escalations calling web services.... As
> soon as they are enabled they crash arserverd!!!
>
> Running :-
> ARS 6.3 patch 23
> AIX5.3
> Oracle 9.2
>
> This escalation is calling an external (to the company lan) web service
> but I am having a similar problem with another one calling an internally
> hosted service. Initially I thought it was all Escalations but have narrowed
> it down to those that are either calling a web service directly or setting a
> flag for a filter to call a web service. This is happening on a new server
> that was cloned - I have had some issues with this anyway....
>
> I have run every single log I can think of but still found nothing....
>
> Where else can I look?
> Anyone got any ideas please?
>
> Cheers
>
> Mark Rushton
> IBM Global Services
> Remedy Engineering & Development Team
>
>
>
>
>
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