The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to.
The install guide says, "You can install the BMC Remedy Knowledge Management database on any server with a supported database management system". So to me this first statement says "install on a machine with an database". But then it goes on the say, "The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System". To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health & Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
