Eli, was there a work around for that java memory space issue?
I will tell you that the special permissions for ServletExec (page 47 of the install guide) must be completed BEFORE you start the config process that begins on page 40 of the install guide. Another documentation snafu. Another thing. Before you install RKM using ServletExec, BMC does recommend that you update it with the latest ServletExec hotfix. ftp://ftp.newatlanta.com/public/servletexec/5_0/hotfix/2007-09/ Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell <[EMAIL PROTECTED]> wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, "You can install the BMC Remedy Knowledge Management database on any server with a supported database management system". So to me this first statement says "install on a machine with an database". But then it goes on the say, "The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System". To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -----Original Message----- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
