I have an older version of HD but one example of a filter name is SHRH:SHR-SubmitConsolidated. You find one under SHRT: and SHRTC: You'll find the fields on the consolidated form that are created when a new record is first created. I think you might be able to check Merge on the filters and the records you import should then create the consolidated records. You'd have to test that. The SHR:Consolidated form is the key to many things.
Susan On Tue, May 13, 2008 at 1:44 PM, Heinzel, Jamie <[EMAIL PROTECTED]> wrote: > ** > > Thanks for all your help and guidance on this, I'll try what you said and > see how it goes. > > > > Jamie > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Scott Parrish > *Sent:* Tuesday, May 13, 2008 1:49 PM > > *To:* [email protected] > *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 > > > > Jamie, > > Without knowing all of the ins and outs of your environment and exactly > what you are trying to do it's hard to say what the best route may be, but > if it were me, I would probably create a Display Only staging form with just > the fields that are being imported. I would have workflow that executes On > Merge to push the data from the staging form into the HPD:HelpDesk form (as > this will cause a submit and all workflow that executes on submit will > execute). There's many ways to skin this cat, this is just one of them. > > > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > www.itprophets.com > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie > *Sent:* Tuesday, May 13, 2008 1:40 PM > *To:* [email protected] > *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 > > > > No this is going to be an ongoing process. I'm still trying to figure out > the best way to do it, so all options are on the table. I think it's obvious > from my posts that I'm fairly new to Remedy. This is part of a larger > automation project that I'm working on and scripted creation of Remedy > profiles and tickets are part of it. > > > > Jamie > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Scott Parrish > *Sent:* Tuesday, May 13, 2008 1:32 PM > *To:* [email protected] > *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 > > > > To Rick's point: The issue you are running into, I believe, is that none of > the filter workflow associated with generating a help desk ticket executes > on merge, therefore, the SHR:ConsolidatedList form isn't going to be > populated. If this is going to be an ongoing process you will need to modify > some of the out-of-the-box filter workflow. If it's a one-time thing you > could, conceivable, find a way to trigger the push OR export what you have > imported and import that export into the SHR:ConsolidatedList. > > > > > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > www.itprophets.com > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Tuesday, May 13, 2008 1:16 PM > *To:* [email protected] > *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 > > > > ** The support console is sourced in the SHR:ConsolidatedList form. You > will need to look at the workflow that pushes to there when a Help Desk > record is created, and ensure that workflow fires when you import your > tickets. > > Rick > > On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie <[EMAIL PROTECTED]> > wrote: > > ** > > I'm looking for some assistance in importing from a csv into HPD:HelpDesk > to create tickets as part of a batch process when a new user is set up. I > have the import working, but it doesn't seem that the tickets are showing up > in Remedy User. They show up if I do a search for open tickets, but they > aren't showing up in the support console for some reason. > > > > I can provide any additional information that is needed to help out. > > > > If someone has done this before or if someone can point me in the right > direction it would be great. > > > > Thanks in advance, > > > > Jamie > ------------------------------ > > This communication may contain confidential Protected Health Information. > This information is intended only for the use of the individual or entity to > which it is addressed. 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