Kevin,
Yes, the bind user should be in the same format as the User
Base. That is: CN=<user name>,OU=<container>,DC=<domain>,DC=<domain>
Your AD admin, if that isn't yourself, should be able to give
you the distinguished name for the user.
--- J.T. Shyman
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Thursday, May 22, 2008 4:50 PM
To: [email protected]
Subject: Re: ARS 7.1 Area LDAP config issue
**
Nope, that didn't work either
tuser1 is the account I am attempting to read AD with
testco.com is the domain
and tuser1 is located in ou=Support Desk,ou=Admins,ou=NETWORKOPS.
shouldn't it be something like cn=tuser1,ou,ou,dc ???
thanks Kevin P.
**
You are perhaps typing the wrong bind user name or typing the wrong
password.. If it is really testco\NETWORKOPS\Admins\Support Desk\tuser1 try
\\testco\NETWORKOPS\Admins\Support
<file:///\\%5C%5Ctestco%5CNETWORKOPS%5CAdmins%5CSupport> Desk\tuser1. Maybe
its missing the double back slash in the beginning..
Joe
----- Original Message ----
From: Kevin Pulsen <[EMAIL PROTECTED]>
To: [email protected]
Sent: Thursday, May 22, 2008 4:30:34 PM
Subject: ARS 7.1 Area LDAP config issue
**
Hello all,
I'm trying to config the AREA LDAP form for Active Directory authentication,
when a user login into the Remedy client.
I have followed the documentation from the integrating 7.10 guide and have
the following values set in my AREA LDAP form -
Host Name* - tcdc1.testco.com
User Base* - dc=testco,dc=com
Port Number - 389
User Search Filter* - cn=$\USER$
Bind User - testco\NETWORKOPS\Admins\Support Desk\tuser1
Group Membership - None
Bind Password - ************* (no it's not really *'s)
Use Secure Socket Layer - No
Chase Referral - No
I have the EA RPC set to 390695 and Authentication Chain Mode set to ARS
-AREA -OS
When I attempt to login as a predefined user (with an existing Remedy ID
setup, no password) It fails and gives the following error in the
arplugin.log -
<ARSYS.AREA.LDAP> <SEVERE> Bind: Invalid credentials (LDAPERR Code 49)
80090308: LdapErr:
What am I missing for the AREA LDAP config?
Please help...
Thanks.... Kevin P.
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