I've seen cases where you need to use the testco\tuser1 format as well. Is the error in the log after the ldap_simple_bind for the tuser1 or after the user you are trying to log in as? (You may need to set Plugin-Log-Level:400 in your config to get the detail info). If it is after the user login attempt you may have your filter incorrect. We use sAMAccountName=$\USER$ for the filter. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, May 22, 2008 3:56 PM To: [email protected] Subject: Re: ARS 7.1 Area LDAP config issue ** Kevin, Yes, the bind user should be in the same format as the User Base. That is: CN=<user name>,OU=<container>,DC=<domain>,DC=<domain> Your AD admin, if that isn't yourself, should be able to give you the distinguished name for the user. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Thursday, May 22, 2008 4:50 PM To: [email protected] Subject: Re: ARS 7.1 Area LDAP config issue ** Nope, that didn't work either tuser1 is the account I am attempting to read AD with testco.com is the domain and tuser1 is located in ou=Support Desk,ou=Admins,ou=NETWORKOPS. shouldn't it be something like cn=tuser1,ou,ou,dc ??? thanks Kevin P. ** You are perhaps typing the wrong bind user name or typing the wrong password.. If it is really testco\NETWORKOPS\Admins\Support Desk\tuser1 try \\testco\NETWORKOPS\Admins\Support <file:///\\%5C%5Ctestco%5CNETWORKOPS%5CAdmins%5CSupport> Desk\tuser1. Maybe its missing the double back slash in the beginning.. Joe ----- Original Message ---- From: Kevin Pulsen <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, May 22, 2008 4:30:34 PM Subject: ARS 7.1 Area LDAP config issue ** Hello all, I'm trying to config the AREA LDAP form for Active Directory authentication, when a user login into the Remedy client. I have followed the documentation from the integrating 7.10 guide and have the following values set in my AREA LDAP form - Host Name* - tcdc1.testco.com User Base* - dc=testco,dc=com Port Number - 389 User Search Filter* - cn=$\USER$ Bind User - testco\NETWORKOPS\Admins\Support Desk\tuser1 Group Membership - None Bind Password - ************* (no it's not really *'s) Use Secure Socket Layer - No Chase Referral - No I have the EA RPC set to 390695 and Authentication Chain Mode set to ARS -AREA -OS When I attempt to login as a predefined user (with an existing Remedy ID setup, no password) It fails and gives the following error in the arplugin.log - <ARSYS.AREA.LDAP> <SEVERE> Bind: Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: What am I missing for the AREA LDAP config? Please help... Thanks.... Kevin P. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
