Hi list! I could really use some help. I have been blissfully "coasting" along with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade my ARS version. I am running on a Windows Server 2003 platform with a remote Oracle database (10i I think thought the DBA could confirm unconditionally).
Is the upgrade as big a deal as it would appear based on what I have read in the past, or is it no different than the upgrades had to do from 5 to 6, etc? I really like the Helpdesk 5.6 application and have customized it. I could just use any advice, war stories, warnings that you all would feel inclined to give. Thank you, Brad Terhune [EMAIL PROTECTED] IT Team Leader University of Tennessee Health Science Center _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
