Hi,
You may want to use our RRR|DefHideExpandBox-utility, as an upgrade to
version 7 will add an expand box to three fields on all your forms and
views. This is caused by the increas in length from 30 to 254 characters
for the fields Submitter, Modified By and Assigned To.
If you are doing a fresh install on a new server, you would probably want
to use RRR|Chive to migrate your data.
Take care with the system forms such as User/Group/AR System *. You have
to merge your customizations/permissions with the new features of these
forms.
Best Regards - Misi, RRR AB, http://www.rrr.se
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* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi list!
> I could really use some help. I have been blissfully "coasting" along
> with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade
> my ARS version. I am running on a Windows Server 2003 platform with a
> remote Oracle database (10i I think thought the DBA could confirm
> unconditionally).
>
> Is the upgrade as big a deal as it would appear based on what I have
> read in the past, or is it no different than the upgrades had to do
> from 5 to 6, etc?
>
> I really like the Helpdesk 5.6 application and have customized it. I
> could just use any advice, war stories, warnings that you all would
> feel inclined to give. Thank you,
> Brad Terhune
> [EMAIL PROTECTED]
> IT Team Leader
> University of Tennessee Health Science Center
>
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