Yup, its not an upgrade as far as ITSM is concerned but more of a migration effort. BMC recently has published tools that would help you to migrate the application configuration data across to 7. I used a part of the tool way before it was published but haven't used the fully published version. My experience with the unpublished tool, was it does help minimize what might have been a development effort to create staging forms and workflow to load configuration data. It did work for me, but I had to tweak a few things to make it work correctly. You might want to contact your local BMC sales rep for a copy of this tool. I think its for free but if its not do not quote me on it.. IF you want to upgrade just the AR Sever and not the ITSM application, go for it. Its straight forward, but you may want to test the upgrade in development first especially if you have customizations done that use external API programs, to make sure they are forward compatible, or you may need to recompile them.. Hope this helps.. Joe
----- Original Message ---- From: Warren Baltimore <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, June 4, 2008 11:31:02 AM Subject: Re: ARS 7 ** Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple. BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to the current ITSM suite as an upgrade, but more of a new installation! That being said, I'd probably talk with some of the folks on this list about that in great detail. It may well be worth your time.... Warren On 6/4/08, Brad Terhune <[EMAIL PROTECTED]> wrote: Hi list! I could really use some help. I have been blissfully "coasting" along with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade my ARS version. I am running on a Windows Server 2003 platform with a remote Oracle database (10i I think thought the DBA could confirm unconditionally). Is the upgrade as big a deal as it would appear based on what I have read in the past, or is it no different than the upgrades had to do from 5 to 6, etc? I really like the Helpdesk 5.6 application and have customized it. I could just use any advice, war stories, warnings that you all would feel inclined to give. Thank you, Brad Terhune [EMAIL PROTECTED] IT Team Leader University of Tennessee Health Science Center _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
