You were doing just fine until you said "remote Oracle database".
There are major performance/configuration considerations with ARS 7 and remote Oracle 7 databases. There are also solutions to these issues but you do not want to be blindsided by them. Make sure you read up on the "in row" CLOB storage and how to set it up when and if you make the transition. You'll need a good DBA to convert existing data structures and you'll need to make sure you read the BMC White paper on this topic and follow all of the appropriate steps. That said - if you DO take these steps up front -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Wednesday, June 04, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: ARS 7 Hi list! I could really use some help. I have been blissfully "coasting" along with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade my ARS version. I am running on a Windows Server 2003 platform with a remote Oracle database (10i I think thought the DBA could confirm unconditionally). Is the upgrade as big a deal as it would appear based on what I have read in the past, or is it no different than the upgrades had to do from 5 to 6, etc? I really like the Helpdesk 5.6 application and have customized it. I could just use any advice, war stories, warnings that you all would feel inclined to give. Thank you, Brad Terhune [EMAIL PROTECTED] IT Team Leader University of Tennessee Health Science Center ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
