Dylan, since your original email said the problem was with the client, try this:
Open the remedy user tool and log in as the affected user. Go to tools -> options and note the Search Path. Close any remedy tools you have open. Open windows explorer and navigate to that path. Find the AR.INI file and delete it. Start the user tool again, try again and see if it works. If this does not work, then uninstall the user tool again, go to that search path and make sure that it cleanly wiped everything. I've had problems before where the .ini file did not wipe on the uninstall. Wipe the directory clean, then re-install the user tool again. Let us know if that works. I've seen this before, and was able to resolve the issue, however, I cannot remember what I did to resolve it. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Page Sent: Tuesday, June 10, 2008 7:15 AM To: [email protected] Subject: Re: No Application List - ARERR 1900 Dylan If you haven't resolved this, we get this error Error generating application list field contect. (ARERR 1900) and users see an emtpy application list field in the home page, to sort this we run "regsvr32 c:\windows\system32\msxml3.dll" at Start -> Run. This is to do with the way the client has been packaged here, the only difference is we are on v7 patch 7, but might help. Regards Robert ----- Original Message ---- From: "Wheeler, Dylan" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, 9 June, 2008 10:51:38 PM Subject: Re: No Application List - ARERR 1900 ** I just logged in and I got the same error, so it must be something on the machine. ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, June 09, 2008 2:02 PM To: [email protected] Subject: Re: No Application List - ARERR 1900 ** Did you login as another user to determine if it was the user or the machine? -----Original Message----- From: Wheeler, Dylan <[EMAIL PROTECTED]> To: [email protected] Sent: Mon, 9 Jun 2008 4:53 pm Subject: No Application List - ARERR 1900 ** I'm having a problem with a users client. She opens Remedy and gets an ARERR 1900 and the Application List is greyed out. This started this morning and she hasn't had this problem before. I completely removed the client, rebooted her machine and reinstalled but same problem. Anyone run into this before? Her machine is the only one having this problem. ARS 6.3 Patch 23 (Server and Client) Windows 2003 ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Get the Moviefone Toolbar<http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp00050000000011>. Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
