Of course, if you are using a preference server, then you need to try not using the pref server first, then go through the steps below if it still doesn't work.
Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Gary Opela (Corporate) Sent: Tuesday, June 10, 2008 8:42 AM To: '[email protected]' Subject: RE: No Application List - ARERR 1900 Dylan, since your original email said the problem was with the client, try this: Open the remedy user tool and log in as the affected user. Go to tools -> options and note the Search Path. Close any remedy tools you have open. Open windows explorer and navigate to that path. Find the AR.INI file and delete it. Start the user tool again, try again and see if it works. If this does not work, then uninstall the user tool again, go to that search path and make sure that it cleanly wiped everything. I've had problems before where the .ini file did not wipe on the uninstall. Wipe the directory clean, then re-install the user tool again. Let us know if that works. I've seen this before, and was able to resolve the issue, however, I cannot remember what I did to resolve it. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Page Sent: Tuesday, June 10, 2008 7:15 AM To: [email protected] Subject: Re: No Application List - ARERR 1900 Dylan If you haven't resolved this, we get this error Error generating application list field contect. (ARERR 1900) and users see an emtpy application list field in the home page, to sort this we run "regsvr32 c:\windows\system32\msxml3.dll" at Start -> Run. This is to do with the way the client has been packaged here, the only difference is we are on v7 patch 7, but might help. Regards Robert __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
