All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers. Will the 2 Web Servers support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks.
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