I hate to say it, but you really DO need to read the installation guide (pg. 19 in this case) and the release notes on any BMC Remedy product before you install it. BMC installers barely work as it is, and absolutely don't if you skip those prerequisites that they DO manage to document. You will waste a lot of your own time if you don't.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Thursday, June 19, 2008 9:41 AM To: arslist@ARSLIST.ORG Subject: I'm almost there.... ** First, a sincere thanks to everyone for their patience, tolerance, help and suggestions during my journey through the wonderful wonderland of Remedy 7x installation and configuration... Todays test of my ability to decode the obscure happened during the installation of the SLM module. I got an error message about something called "BMC_SLM_JAVA_HOME" not being set as an environment variable. I'm assuming that this is a system variable in the control panel, system properties, advanced, environment variables area and NOT someplace in AR.CFG or some other obscure XML file. Before I change anything which if I'm wrong might render 3 days of work totally trashed I thought I'd ask the experts. Am I correct in my assuming that I need to put it in as a SYSTEM environment variable and give it the path to some module (???) in Java? Thank you for your suggestions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
