Out of the box, you would have to implement multi-tenancy, and put the risk management group in a separate company from the rest. Otherwise, it’s going to be a customization to implement field 112 security for a special group on a single-tenancy system.
Actually, given our experience, a lot of field 112-related customizations are going to be necessary even in a multi-tenancy configuration if you ever want companies to be able to exchange Incidents with each other. The OOTB application isn’t really a full multi-tenancy environment, but a shallow implementation that breaks down immediately in real-world use. In any case, the key is going to be which group ids are present in the Assignee Groups field (112) of the Incident. Work Information records subordinate to the Incident are another can of worms. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Kelley Sent: Thursday, June 19, 2008 9:41 AM To: [email protected] Subject: Private incidents Hi List ARS 7.01 Is there a way to set an Indicent request private to one particular group? Here is the reasoning: We have a risk management group that wants to open their own calls in incident management, which should NOT be seen by any other support group. Thanks ************************************************************* This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
